Reuse Your Emails to Get Whole New Deliverables

27 January 2009 Categories: Knowledge Management

reusing-emailsEvery day we send and receive tens of emails (some of us less, some of us a lot more…). Have you ever thought of reusing some of them? I’m talking about the ones you spend more than a couple of minutes writing, those elaborated answers that take time to think of and write. Instead of sending and forgetting about them, here are some suggestions of how to leverage the time and effort you spend writing emails by transforming them into a whole new deliverables.

Additional uses for emails

Source for F&Q

Let’s say you’re a product manager. You frequently get question regarding the product (from external and internal customers). Collect these emails and display them on you company’s website in an F&Q format. It will improve the service your customers get (since they will spend less time searching for answers) and will also save you the need to answer repeatedly the same questions.

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How to Use Checklists to Deliver High Quality Outputs

30 December 2008 Categories: Effectiveness

checklist Checklists help to deliver high quality outputs by recognizing routine procedures and must-have attributes of these outputs. Checklists have several more benefits and they are easy to create and use. Here is how to get going:

What is a checklist

Checklist is a list of items (names, characteristics, tasks etc.) you check or consult when performing a task. It is used to make sure that the output is complete and consist, that no mandatory attributes has been forgotten. For example, you can use a checklist of activities you must take before publishing new content in your website. This might include spellchecking, review by others, adding tags, adding picture, writing an extract and so on.

Some Benefits

Using a checklist provides these benefits:

  • Standardization – it helps keep outputs standard when more than one person is involved or when one person produces many items over time (for example, blog posts).
  • Prevent cognitive overload – it frees your mind from the the routines so that you could think about the main activities and process innovations.
  • Continues improvement – as new insights, activities, and attributes are added to the checklist, your outputs will improves.
  • Collective learning – people who are new to the process can use the checklist to learn it and to avoid reinventing the wheel. […]
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