Reuse Your Emails to Get Whole New Deliverables

27 January 2009 Categories: Knowledge Management

reusing-emailsEvery day we send and receive tens of emails (some of us less, some of us a lot more…). Have you ever thought of reusing some of them? I’m talking about the ones you spend more than a couple of minutes writing, those elaborated answers that take time to think of and write. Instead of sending and forgetting about them, here are some suggestions of how to leverage the time and effort you spend writing emails by transforming them into a whole new deliverables.

Additional uses for emails

Source for F&Q

Let’s say you’re a product manager. You frequently get question regarding the product (from external and internal customers). Collect these emails and display them on you company’s website in an F&Q format. It will improve the service your customers get (since they will spend less time searching for answers) and will also save you the need to answer repeatedly the same questions.

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